FAQS
When will my order be shipped out?
Our production time on made-to-order items is 1-2 business days. Once completed, we package your items and ship them out the next business day.
You will be notified by email once your order is fulfilled and shipped. you will receive the track and trace code 1-2 days before delivery.
Tracking can be checked on our Track Order page.
Why have I not gotten a shipping update or tracking info?
You will receive a shipping confirmation email containing your invoice once your order is shipped out and in-transit. You will not receive any emails between processing and production.
you will receive the track and trace code 1-2 days before delivery.
How long does shipping take?
Custom printing is a delicate process and we have very high standards for every order. We will be in contact with you in regards to any delay via email. Customer satisfaction is our number 1 priority
All items are made-to-order by hand and take 2 business days to complete. After your order is processed, we ship via YunExpress and Fedex which generally takes around 7-14 business days.
My stuff is broken or damaged, what do I do?
Please open and examine the items you have purchased immediately after receiving your order. You must report a damaged item within 48 hours of when your tracking says you received your order. Picture proof must be provided (you can upload pictures in the contact form at the bottom of the page).
If the song is not available on Spotify, we can not add the spotify code for on the album cover.
In the rare case that you do receive a damaged item, we offer free repairs.
Please send us a message at the "Contact Us " Page to begin your return process.
What is your return policy?
All personalized items are final sale. Please be sure you understand these terms before purchasing anything. If you receive an item you think may be defective, email us at info@displaque.com or Contact Us so we can offer you a replacement or find a way to resolve it.
Can I make changes to the name or phrase I ordered on my custom item(s)?
Please contact our Customer Service Team at "Contact Us " within 24 hours of placing your custom order.
Do you accept exchanges?
We do not accept exchanges at this time.
I think my order might be lost in the mail, what do I do?
If you have a tracking number and you see that your order is no longer in transit to you, or your tracking number says your order is delivered but you have not received the package - please contact us so we can replace your order or refund your order.
Can I cancel my order?
You may cancel your order within 24 hours of it being placed. If your order has already shipped out, we can no longer cancel it and will have to treat it as an exchange. If you would like to cancel your order, please email our Customer Service Team at info@displaque.com and make sure to include your order number and full name the order was placed under.
What payment methods do you accept?
We currently accept Debit/Credit Card payments, IDeal, Banktransfer and/or Paypal payments.
Where do I enter a promo code?
Please find the following box at checkout to enter a promo code.
Can I use more than one discount code at a time?
No, we only accept 1 discount code per transaction.
Please note that discount codes cannot be used for Collab items.
Does Displaque offer international shipping?
Yes, we ship worldwide!